The FTC’s Do Not Call Data Book, released December 11, 2025, shows 2,618,077 Do Not Call complaints in fiscal year 2025, up from 2,085,410 the year before. Robocall complaints rose to 1,601,611. The Registry held about 258.5 million active numbers. Debt relief, impostor and medical calls topped the list of complaint topics.
The numbers
The Federal Trade Commission publishes a Do Not Call Data Book each year. The fiscal year 2025 edition, covering October 1, 2024 through September 30, 2025, came out on December 11, 2025. Complaints went up for the first time in years.
| Fiscal year | Total complaints | Robocall complaints | Live caller complaints |
|---|---|---|---|
| 2021 | 5,008,987 | 3,427,949 | 1,100,066 |
| 2022 | 3,054,237 | 1,844,210 | 889,891 |
| 2023 | 2,118,808 | 1,157,748 | 730,159 |
| 2024 | 2,085,410 | 1,099,229 | 764,138 |
| 2025 | 2,618,077 | 1,601,611 | 802,144 |
Totals include a smaller number of complaints where the person did not report the call type. The FTC notes that even after the 2025 rise, complaints were about 48% lower than in fiscal 2021. Its January 6, 2026 report to Congress said robocall complaints increased in fiscal 2025 after declining from fiscal 2017 through 2024.
The Registry itself kept growing. It held 258,515,050 active registrations as of September 30, 2025.
What people complained about
The most reported topics in fiscal 2025 were reducing debt, impostors, and medical and prescription calls. Energy, solar and utilities came next, followed by home improvement and cleaning. Not every complaint names a topic, and the FTC leaves out categories less likely to break the Do Not Call rules, such as debt collection, political and charity calls.
By complaints per 100,000 people, the top five states were Arizona (1,028), Tennessee (1,017), Nevada (960), Illinois (943) and Florida (933).
One case behind the numbers: consent farms
On September 30, 2025, the FTC announced a settlement with Citizens Disability, LLC and its subsidiary CD Media. The Department of Justice filed the complaint in federal court in Massachusetts on the FTC’s behalf. The FTC alleged the companies made more than 109 million outbound telemarketing calls from January 2019 to July 2022, including more than 25.7 million to numbers on the Do Not Call Registry. It alleged some were robocalls from a voice named “Amber” or “Audrey” that falsely said the person had asked about Social Security disability benefits.
The FTC said many of those people had visited “consent farm” websites offering coupons, sweepstakes or insurance quotes, where their details were collected and used for sales calls. The order imposes a $2 million civil penalty, with $1 million suspended once the companies pay $1 million. It bans certain prerecorded telemarketing calls and calls to Registry numbers, and requires the companies to vet and monitor their lead sellers. These were FTC allegations resolved by a settlement.
The FTC’s own consumer alert gave this tip: “Before you enter your information on a website, search the name of the site plus ‘complaint,’ ‘review,’ or ‘scam.'” Our story on the court ruling that struck down the FCC’s one-to-one consent rule explains why a single web form can still lead to calls from many companies.
What an FTC complaint does, and does not, do
Filing a complaint at donotcall.gov helps law enforcement. The FTC says investigators review complaints through its Consumer Sentinel database. Its report to Congress says the FTC has filed 173 Do Not Call lawsuits since 2003 against 570 companies and 449 individuals, and collected about $400 million.
A complaint does not get you paid. The FTC does not act as your lawyer. The TCPA gives you a separate right to sue if you received more than one telephone solicitation within any 12-month period, from or on behalf of the same company, to a number on the Registry (47 U.S.C. 227(c)(5)). Our page on the Do Not Call list law explains that threshold. Robocall sales pitches have a separate rule: the FTC’s Data Book notes they are illegal “whether a number is on the Registry or not, unless the caller has written permission.”
What to do if you are on the Registry and still get sales calls
Check that your number is registered at donotcall.gov and note the date. Telemarketers must check their lists against the Registry at least every 31 days, so a call in the first month after you register may not count. Then keep a record of every sales call: date, time, number, company name and what was offered. Our call log template and evidence guide shows the format that helps most. If you have two or more sales calls from the same company in a year, look at our telemarketer violation guide and consider a free case review.
Frequently asked questions
How many numbers are on the Do Not Call Registry?
The FTC reported 258,515,050 active registrations as of September 30, 2025, the end of its 2025 fiscal year.
Did robocall complaints go up in 2025?
Yes. Robocall complaints to the FTC rose from 1,099,229 in fiscal 2024 to 1,601,611 in fiscal 2025, the first increase after years of decline.
Does reporting a call to the FTC get me money?
No. Complaints help the FTC and other agencies find patterns and bring cases. To seek damages for yourself, you would bring your own TCPA claim.
What is a consent farm?
The FTC uses the term for websites that collect people’s contact details through offers like coupons, sweepstakes or quotes, then pass them on for telemarketing. The FTC alleged that Citizens Disability called people whose details came from such sites.
Sources
- FTC: National Do Not Call Registry Data Book, Fiscal Year 2025 (PDF, Dec. 2025)
- FTC press release: FTC Releases Annual Do Not Call Registry Data Book (Dec. 11, 2025)
- FTC press release: FTC Issues Biennial Report to Congress on the National Do Not Call Registry (Jan. 6, 2026)
- FTC press release: Citizens Disability to Pay $1 Million over FTC Charges (Sept. 30, 2025)
- FTC consumer alert: When sharing your info online leads to unwanted and unlawful telemarketing calls (Sept. 30, 2025)