We received your case review. A member of our team reads each submission, contacts you if we need more details, and investigates the numbers and the company. We will reach out once we know whether we can take the case or refer it. Meanwhile, keep recording every new call and text.
How We Review Your Robocall or Spam Text Claim
- We review your submission. A person reads it, not a sorting program.
- If we need more information, we will contact you. Usually by phone or email, using what you gave us. Common follow-up questions include the company’s exact name, how many calls there were, and whether you ever did business with them.
- If we have what we need, we investigate the numbers. We look at who the numbers trace to, the company behind the calls, and whether that company has been sued or penalized before.
- We tell you where you stand. Once we know whether we can represent you or another firm is a better fit, we reach out. Banville Law may refer your matter to, or work as co-counsel with, another law firm. You will be told before any referral and may choose other counsel.
Submitting this form does not make us your lawyer. That only happens once you sign a written agreement with us.
How to Document Robocalls and Spam Texts While You Wait
New calls may strengthen your claim, and details are easy to forget. For every call or text from now on:
- Write down the date, the time, and the caller ID number.
- Note what the caller or recording said, plus any company name, website, or callback number mentioned.
- Screenshot your call log and text threads, making sure the number and time are visible.
- Save your voicemails. Most phones let you share or export them to email or cloud storage.
Please do not audio record live calls unless you know it is legal where you live. Some states require everyone on the call to agree first.
The printable call log on our build-a-case page has columns for all of this. Our guide to robocall evidence explains why each detail matters.
Robocall Mistakes to Avoid That Could Hurt Your Case
- Do not agree to anything. Saying “yes” to a sales pitch or pressing a key to “hear more” could later be claimed as consent.
- Do not share personal information. Never give payment details, bank information, or your Social Security number to a caller.
- Do not threaten a lawsuit on the call. It rarely helps, and it can prompt the caller to switch numbers or hide who they are, which makes the company harder to track down.
- Do not delete anything. Keep your call history and old texts, even if the calls stop.
How to Revoke Consent and Stop Unwanted Robocalls
If you have asked a company to stop calling or texting you, write down when you asked and how. Replying STOP to a text counts. Federal rules require companies to honor a reasonable stop request within a short, set period. Calls or texts that keep coming after that point can be especially important to your case. Our page on revoking consent covers the details.
How to Add New Evidence to Your Robocall Claim
Remembered something new, like a company name, another phone number, or older texts? Submit the form again or call us at (917) 551-6690. Let us know you already submitted, so we can connect the two.
Robocall Case Review FAQ
How will your law firm contact me about my robocall case?
We will use the phone number or email you provided, and only to discuss your inquiry. You can ask us to stop contacting you at any time.
Should I keep answering robocalls and spam calls?
Picking up now and then to learn the company’s name can help your case. Just do not agree to anything, press keys to accept offers, or share personal or payment information.
Does submitting a case review mean you represent me?
Not yet. An attorney-client relationship begins only when a lawyer agrees to represent you in a signed written agreement.